Frequently Asked Questions

Seats that would otherwise be empty are passed on to you, along with the savings. But, we need you to spread the word, so that we can keep the low fares coming.

Take a look at the map of our service area. The best way to see if we serve your city specifically is to go onto the reservation page, and click on the drop-down menus. If your city is there, you’re in!

Unfortunately, if you are not in our service area, we are unable to serve you at this time. But, we have BIG plans for expansion, so please check back the next time you travel.

Our online reservation system will not allow you to book a reservation less than 6 hours before your pickup time. We’d like you to book as far ahead as possible, however, as this always allows for the contracted carrier to plan ahead for you and your pickup. When you know, let us know!

The first thing that will happen is that you’ll receive a confirmation email from us, with all the information you need about the contracted carrier assigned to your pickup. This includes their contact phone number, and much more.

When we give you a pickup time, remember that there may be others in the shuttle van when it drops by to get you. This means that you should be ready to go about fifteen minutes before your pickup time, but we may not be there until about fifteen minutes after. There is a pickup window, therefore, of about a half hour in which you can anticipate us to be out in front. Don’t worry, though, because we will always get you to LAX in plenty of time.

We’ll drop you off right at the terminal of the airline with which you made your reservation.

We only deal with the leaders in the airport rideshare (or, shared ride) business. Not only are they fully licensed and insured, but they all have years (more than twenty, in most cases) of operating experience and customer service excellence. Each has a sophisticated reservation and dispatch system. Some even have an on-time guarantee, which shows how confident they are.

When you book your reservation online, you will instantly be assigned to one of our reputable contracted carriers who is already going your way. You will receive a confirmation email that will include all of the contact information for the contracted carrier that will be picking you up, including 24 hour assistance.

All of the companies we contract with use drivers that are licensed by LAX and the California Public Utilities Commission, and are fully insured. We only pick the best companies to serve you. Working with shoddy companies would just make us look bad too, so we have an incentive to be careful.

The process is pretty much the same as a pickup at your home. Please be ready to go and in the lobby fifteen minutes before your reserved time, but we may not be there until about fifteen minutes after. There is a pickup window, therefore, of about a half hour in which you can anticipate us to be out in front. Don’t worry, though, because we will always get you to LAX in plenty of time.

Once you are on-board, the shuttle will then proceed to the other shuttle van stops at the airport (there are eight of them), picking up other passengers on its way out of the airport.

As a gauge, we recommend that you go to Google Maps, and enter directions from LAX to your home. Take the time listed for this trip and double it. This is usually what you can expect, with the drop offs of the other passengers on the way to your home.

You can usually count on just a couple more drop-offs, other than yours, on the way home from LAX. However, this depends on where you are heading. If you are heading to a university, for example, there may be many more drop-offs. Or, if you’re heading to Downtown or the Disneyland area, there may be many more drop-offs, but, again, usually there are only a couple, before you are home.

No problem. The contracted carrier will be tracking your flight, and its arrival time, and will have a shuttle van there for you when you arrive.

We sell by the seat, so each seat that is accommodated by adult or child is the same low price. No child under the age of 18 may ride without being accompanied by a parent or guardian.

Although the Highway Patrol does not require you to, since a shuttle van is classified as a bus, we strongly encourage you to. It only makes abundant sense to put your child in a seat that fits, and is the safest possible. Then, at LAX, you can either store it in a locker, or, better yet, have it for them on-board the airplane and for use in the city to which you are traveling. You can get further information on our Terms and Conditions page.

As soon as you make your reservation, a confirmation email is sent to you with the telephone number and other contact information of the contracted carrier to which your reservation is assigned. It will also have all the other information you will need to cancel, change your reservation, or anything else that comes up. You can get further information on our Terms and Conditions page.

We allow two pieces of checked baggage and one personal-type piece for each passenger. Checked baggage includes most commercially available luggage and moderate sized boxes. You can get further information on our Terms and Conditions page.

Well, actually, we don’t have one! This is one of the ways we are able to offer such a bottom basement flat price, because we don’t maintain a call center. So, we insist you make your reservation online. Our live chat will help you through the process. After you’ve made your reservation, you will immediately receive a confirmation email from the contracted carrier assigned your reservation which will have all the information you need, including a phone number to the contracted carrier.

Although we would love to provide shared ride service 24-7, our business model of selling additional seats on shuttles is not possible during certain times of the day. We are currently unable to accommodate LAX/BUR arrival reservations with pickup times between 11pm and 7am due to the low number of flights during those hours. If the standard shuttle option does not show when attempting to book a reservation, this is the reason why.

Our Sedan2LAX service is available at all times.